Staff Resources

Schedules as of 1/1/24.

For additional WVU ITS support, call 304.293.4444 or go to the ITS website and click on "Create Ticket."

The ITS Service Desk hours are 7:30 a.m.-8 p.m. Monday through Friday, and noon-8 p.m. on weekends. The Service Desk is closed on most University holidays.   Tickets and emails submitted during off-hours will be addressed in the order received on the next business day.

More information on WVU ITS website.

• ITS Liaison
If you are having problems resolving an ITS issue, contact:
Trina Wafle, Assistant Director, Program Development and Research Services
304-293-6038
tkwafle@mail.wvu.edu

Shared Services Center Community Website

Supervisor Reference Guide

updated 2/3/2023

• Position Creation:  When initially creating a position, please contact your HR Partner if you have any questions about the process.  To preview the questions on the Position Creation Form prior to starting the form, please contact WVU Talent and Culture.   Position Creation Form
  
  
• Questions about Posted Position:  Questions regarding candidates and the posting should be directed to your Recruitment Process Specialist.  I f your position is being sourced by Talent Strategy, you should direct your questions to your Talent Strategy Recruiter.
  
  WVUHire is found on the  WVUPortal  site. You will need your username and password to log-in.
  
  If you would like to access helpful recruitment resources such as hiring guides, search guidelines, interviewing resources, supervisor welcome guides, and other helpful items, please check out our  Hiring Resources  site.
  
  
• Job/Position Reviews:  Job/Position Reviews can be submitted for position/compensation updates and/or changes. Reasons for review submissions m ay include a substantial change in duties/responsibility, market adjustment, or critical retention. Questions regarding reviews can be directed to your HR Partner.
  
  WVURC Full Review Form (WVU Research Corporation)
  WVU Full Review Form
  
  If the review is a market adjustment (salary only) the first and fourth pages of the review form are the only ones that need to be completed. All reviews need to be submitted with the employee’s upda ted resume.
  
  
• Questions about Employee Relations:  When/if situations arise that may require consultation regarding an employee relations issue in the workplace (performance, conduct, behavior, etc.) please contact your HR Partner or Executive HR Partner.  If you cannot reach either of the above, you can reach out directly to your Employee Relations representative (Ali Daniels).
  
  
• Questions about Benefits:
  WVU Benefits   sharedservices@mail.wvu.edu
  WVURC Benefits   rcbenefits@mail.wvu.edu (Research Corporation)

• Medical Management:  For questions about medical leave including FMLA, Medical Leave, Short Term Disability, Parental Leave, and Modified Return to Work, contact  Medicalmanagement@mail.wvu.edu or by calling (304) 293-5700 ext. 8.

• Workers’ Compensation:  If an on-the-job injury occurs, employees should immediately notify the supervisor of their injury and complete the  WVU Employee Injury/Incident Report . All forms should be submitted within 24 hours. If you have questions, please contact  Medicalmanagement@mail.wvu.edu or (304) 293-5700 ext. 8.
  
  
• Instructions for Voluntary Separation:  It is best practice to provide an e-mail response to the employee accepting their resignation in writing once notice is received. If you only receive verbal notice, please contact your HR Partner for further information.
  
  Please send notice of resignation to the email addresses below:
  WVU Employees:  ssc-timecollection@mail.wvu.edu
  WVURC Employees: Please fill out the termination form here .
  WVUHSC Employees: hscsharedservicescenter@mail.wvu.edu
  
  
• Payroll, Annual Leave, & PTO Questions:
  WVU & WVURC Holiday Schedule
  WVU & WVURC Pay Schedule
  WVU Payroll:  payroll@mail.wvu.edu
  WVU Annual Leave Questions  ssc-timecollection@mail.wvu.edu
  WVURC Payroll & PTO Questions  RCpayrollandtax@mail.wvu.edu
  
  
• Main Contacts:
  HR Partner: Amber Conaway amber.conaway@mail.wvu.edu
  Executive HR Partner: Jared Wood jared.wood@mail.wvu.edu
  

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